Privacy Policy
Last Updated: June 2026
Introduction
At Zia Naturals, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and place orders.
Information We Collect
Personal Information
When you place an order through WhatsApp or contact us, we may collect:
- Your name and contact information (phone number, email address)
- Delivery address
- Payment information
- Order history and preferences
Website Usage Information
We automatically collect information about your interactions with our website:
- IP address and device information
- Pages visited and time spent
- Browser type and operating system
- Referral source
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending order confirmations and delivery updates
- Improving our products and services
- Marketing communications (only with your consent)
- Preventing fraud and ensuring website security
- Complying with legal obligations
Data Security
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We may share your information with third parties only when necessary to provide you with our services, such as:
- Delivery and logistics partners
- Payment processors
- Customer service providers
These third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt-out of marketing communications
- Request a copy of your data in a portable format
To exercise any of these rights, please contact us via WhatsApp at +254 742 516 152 or email zianaturalske@gmail.com.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. These help us understand how you use our site and improve functionality. You can control cookie preferences through your browser settings.
Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us: